Today is the first day of the Techtropolis, Inc. a small business contract IT support company. Several IT people have reported to work and are eager to begin their first day. Jayce is manning the front counter to check patrons in and out as they bring their technology to be repaired. It is important for Jayce to have good customer service skills to ease the clients of their technology woes. Jayce can diagnose computers at the front counter too. To open many of the cases he needs to be ready with tools. One tool in particular is a Philips screwdriver X to open cases and laptop access. Ricky is the network guy, he's ready to help assist people with their WISP technology needs. Ricky will test the antennas and radios as they come in. Here they only support power through Ethernet. It is import for Ricky to have a known good PoE injector X at the ready. As well as a Answer to remove the keystones from the network inserted plates. Jaiden will install the software. He has his operating system images, which are stored in Answer format on a network drive. There is a small server, but it's more for client/server authentication. Jaiden stores his information on a device called a Answer which are hard drive directly connected to the network.