Which of the following would be outside the terms of reference (that is, no jurisdiction to investigate or hear) of the Australian Banking Industry Ombudsman?
a) Jill is angry because her husband withdrew all the money from their joint account.
b) Alphonse has sued the bank but no court decision has been made. He is a little disappointed as to how it is working out and wants to know whether he can refer the matter to the Banking Ombudsman.
c) Jill is very angry that the bank is charging an annual fee on her bank account.
d) None of these answers are correct.