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Joan Rothman works in the marketing department of Roerich & Co, a designer apparel company, where she has earned the reputation of being a capable yet friendly manager. When employees go to her with a new design idea or a personal problem, she hears them out and provides potential solutions and relevant feedback to ensure that she and the employee have the same understanding of the matter being communicated. Joan is a(n) _____ listener

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From the description of how Joan works in Roerich & Co.’s marketing department, it can be assumed that Joan’s perceived friendliness and capability comes from how she chooses to be an active listener.

An active listener is someone who fully listens to what the person is saying, understand the content being said, remember it, and give the appropriate response when needed.

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