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Jamie works as a salesperson at a car dealership. He takes his sales very seriously. After selling a car to a customer, he waits two weeks and then calls the customer to see how they like their new car. He tries to reinforce the fact that they made a smart investment and that the dealership is there for any problems they might have. Jamie is attempting to reduce _______________A. negative self-conceptsB. selective exposureC. selective distortionD. evaluative criteriaE. cognitive dissonance

Respuesta :

Answer: Option (E)

Explanation:

In discipline of psychology, the cognitive dissonance is referred to as mental discomfort also known as psychological stress which is most commonly experienced by an individual who tends to hold two or maybe more contradictory ideas, beliefs or values. The discomfort tends to be triggered by any situation where the individual's belief is clashing with the new evidence which is perceived by the individual.

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