Chris saw commercials on television for a new scrapbook store which claimed to have the latest in scrapbook supplies and to provide top quality customer service. Since Chris knew that his sister's birthday was coming up soon and her favorite hobby is making scrapbooks for her friends and family, he decided to go find a gift for her. Chris was completely overwhelmed by the merchandise and didn't have a very good idea of what supplies his sister already owned, but the salesperson who helped him was able to show him some brand new products his sister was very unlikely to have already. Chris really didn't expect this extra help, since the store was very busy at the time, but he was happy that his sister was thrilled with her gifts. Which of the following terms would best describe Chris's assessment of his experience in the store?

Chris was not used to the service he got at the new scrapbook store. The act the salesperson took of going the extra mile and looking for a suitable gift for his sister impressed Chris. The extra time that was given to attend to him despite how busy the store was caused Chris to experience customer delight.

Based in the insights of the salesperson his sister bwas thrilled by the gifts she got.

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