Nicole Boyd, an HR manager, receives many complaints that some line managers have rejected some employees request to work from home. Nicole reviews the situation and finds that the employees who made the request have high-quality work performance. Nicole takes up the case with the line managers; they finally reach an agreement that employees with a good track record will be allowed to work from home three days a week. According to the Uhlrich’s model, Nicole’s act of confronting the line managers with an issue faced by some employees represents this role of an HR manager.

a. True
b. False