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Georgia was responsible for dealing with customer complaints. She had a
customer who was very angrily accusing the store's sales associate of
disrespecting him while attending to him. What should Georgia do?
A. Offer a store gift card to the customer in order to make amends
for the wrong.
B. Fire the employee.
C. Apologize and ask for details about the situation.
D. Give the employee a stern lecture and make him apologize to the
customer.