BestMed Medical Supplies Corporation sells medical and surgical products
and equipment from more than 700 manufacturers to hospitals, health clinics,
and medical offices. The company employs 500 people at seven locations in
western and midwestern states, including account managers, customer service
and support representatives, and warehouse staff. Employees communicate by
traditional telephone voice services, email, instant messaging, and cell phones.
Management is inquiring about whether the company should adopt a system for
unified communications. What factors should be considered? What are the key
decisions that must be made in determining whether to adopt this technology?
Use the web, if necessary, to find out more about unified communications and
its costs.

Unified Communications (UC) is a term that connote a kind of a phone system that uses or “unifies” a lot of communication methods within one or the same business.

Note the one's business can be able to communicates in a lot of ways such as phone calls, video conferencing and as such, Best Med Medical Supplies Corporation should be considered adopting a system for unified communications.

They should look into:

The level of productivity
Total costs
Compatibility with their business model
Productivity.

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