Henry gets a help desk call from Arthur in Accounting who reports that his keyboard is not working. This seems like a familiar problem, one that another tech mentioned a short time back. Henry should check the incident documentation to see if there's a history of problems with the computer at that workstation.
An incident report or accident report is a form that is filled out in a health care facility, such as a hospital, nursing home, or assisted living, to record information about an unexpected event that occurs at the facility, such as an injury to a patient.
The following are some of the important advantages of incident reporting: - It helps to prevent serious accidents by identifying safety issues early and resolving them. - It conserves time and resources that might otherwise be used to deal with accidents that are more serious.
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