which is the direction or vision of an organization that supports day-to-day interaction with customers is customer-centric organization.
Customer-centric businesses go out of their way to understand their clients and then act on that understanding by cultivating a workplace culture that encourages employees to make the best choices for both the client and the business at the same time.
Customer centricity is the capacity of individuals within a business to comprehend the circumstances, viewpoints, and expectations of customers.
It repositioned itself as a client-centric business rather than highlighting its emphasis on the creation of new services at all costs and without explicit customer involvement.
Zappos is a great illustration of how a company may succeed with a model that prioritizes customer satisfaction and service.
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