Respuesta :
Cross-selling involves convincing customers to purchase additional products or services in addition to the ones they had initially planned to. When they are complementary to one another, which happens frequently, customers are more inclined to purchase both cross-sold items.
When a consumer starts the checkout process or adds an item to their shopping cart, they are inferring to the company that they are a current client and intend to make a purchase. Businesses frequently use a cross-sell during this stage of the buyer's cycle by suggesting a related product or offering a discount if both are bought at once.
The practice of persuading customers to upgrade or add-on to the good or service they are purchasing is known as upselling. The advertised good or service is usually expensive which might raise the total cost of the order.
Similar to cross-selling, upselling often takes place when a customer has started the checkout process or added something to their basket and is more open to final sales pitches. The likelihood that the consumer will ultimately opt to switch at the last minute should improve as they are likely to have already done some research on the product and may have thought about the upgrade or add-on.
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https://brainly.com/question/29417147
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